A: The RLink Platform supports Chinese, English, Italian, German, and Spanish.
Q: The RLink Platform cannot be updated or the update fails. How to solve it?
A: 1. Check if the network connection is interrupted or the network speed is slow.
2. Check if the OEM software is running or not closed. (When the OEM software is used, it may keep the driver constantly working, which can prevent the RLink Platform from updating or cause update failures.)
3. If the update continues to fail,it is recommended to uninstall the RLink Platform and reinstall it from the official website.
Q:Is it necessary to turn off the antivirus software when downloading and installing RLink Platform?
A:1. The RLink Platform has only completed software filing with the official Windows system, and only the antivirus software that comes with Windows is installed. Generally, there will be no issues with installing the RLink Platform.
2.If the filing information fails to be uploaded after the Windows virus database is updated or the RLink Platform is updated, the installation may fail because the antivirus software that comes with Windows mistakenly blocks it.
3.If third-party antivirus software is installed, since the RLink Platform has not completed filing on the official website of this third-party software, the antivirus software will mistakenly identify and block the RLink Platform, resulting in installation failure.
Q: Can I change the language of the RLink Platform?
A: 1.You can change the language of the RLink Platform on the login page.
2. click the settings icon and click General. Then change the language from the Switch Language option.
Q: Why does it prompt that the device is bound to another account?
A: 1. Please choose the correct account to log in.
2. If you forget the account bound to the device, please provide SN to TOPDON technical support. Email：
support@topdon.com
Q: Why does it prompt that the email address is already registered?
A: 1. Please check if this account is already registered on another TOPDON device. If you have already registered, just log in to the account.
2. If no other devices are bound, please contact TOPDON technical support. Email：
support@topdon.com